Refund policy

Return & Refund Policy

Welcome to Fulukart ("we," "our," or "us"). We are committed to ensuring customer satisfaction. This Return & Refund Policy outlines the terms and conditions for returns, replacements, cancellations, and refunds for products purchased through Fulukart.com.

1. Eligibility for Returns

Customers may request a return within 7 days of receiving the product, provided that:

  • The item is unused and in its original condition.

  • All original packaging, tags, manuals, and accessories are included.

  • The product has not been damaged due to misuse or improper handling.

  • Proof of purchase (order number or invoice) is provided.

2. Non-Returnable Items

The following items are not eligible for return or refund unless received in a damaged or defective condition:

  • Personal care products

  • Customized or personalized items

  • Clearance or sale items marked as "Non-Returnable"

  • Gift cards and promotional items

  • Products damaged after delivery due to customer handling

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during transit

  • Defective or malfunctioning

  • Different from what was ordered

Please contact our support team within 48 hours of delivery at contact.fulukart@gmail.com with:

  • Order number

  • Photographs or videos of the product and packaging

  • A brief description of the issue

After verification, we will arrange a replacement or issue a refund, as applicable.

4. Return Process

To initiate a return:

  1. Email us at contact.fulukart@gmail.com or use the contact form available on Fulukart.com.

  2. Provide your order details and reason for the return.

  3. Once approved, we will provide return instructions.

  4. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

5. Refunds

Approved refunds will be processed using the original payment method.

  • Online payments will typically be refunded within 5–10 business days after approval.

  • Cash on Delivery (COD) orders may require customers to provide bank account details for processing refunds.

  • Shipping charges, if applicable, are non-refundable unless the return is due to our error.

6. Replacement Policy

We offer replacements for eligible products that are:

  • Damaged

  • Defective

  • Incorrectly delivered

Replacement requests must be submitted within 7 days of delivery and are subject to product availability.

7. Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be guaranteed and will be handled in accordance with this Return & Refund Policy.

Fulukart reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Unforeseen operational issues

In such cases, customers will receive a full refund.

8. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, Fulukart will bear the return shipping cost.

  • For all other approved returns, customers may be responsible for return shipping charges unless otherwise stated.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

By placing an order on Fulukart.com, you agree to this Return & Refund Policy.